Do you have questions? We have the answers!

Changed route for bus line 45

  • Because Wiesbaden is changing and local transport has to grow with it. New residential areas, changed commuting patterns, and modern requirements call for an adapted route network that takes today's needs into account. The new route network was created on the basis of a comprehensive analysis and involved all local councils in the process. 

  • Yes. Journeys on line 45 from Friedrich-Bergius-Straße to the main station will now take around 7 minutes longer. Passengers are therefore asked to factor this time into their journey planning. However, there has been no change to journey times or arrival/departure times between Dotzheim-Mitte and the main station. For the Freudenberg area, as well as the Schierstein and Biebrich areas, there are alternative travel options, for example via Saarstraße (line 5). We recommend that passengers check this for themselves, as it could result in shorter journey times.

  • No. Line 45 has not been an express bus for over ten years, as buses on this line stop at all stops along the route.

    The implementation of the route network reform in summer 2027 will lead to an increase in speed. Currently, we do not differentiate between the individual bus routes. All routes are city bus routes. None are faster or slower than the others.  

  • The arrival and departure times of line 45 at the main station remain unchanged. This means that connections are still possible. 

  • No. The number of trips on both lines (45 and 23) remains the same. 

  • Line 45 currently supplements line 23. Because the two lines run at different frequencies – line 23 every 20 minutes and line 45 every 30 minutes—there is no regular 10-minute interval. This was also the case before the change. Basically, line 23 runs three times per hour in each direction from Monday to Friday, and line 45 runs twice per hour. Increasing the number of trips on line 45, for example to a continuous 20-minute interval, is not possible with the current resources. 

  • The change to the route of Line 45 will make it easier to switch to the new route network plan. Passengers can already get used to the future route. For this reason, the timetable for Line 23 will not be extended, as it would change again anyway with the new network.  

  • Line 45 now runs via Oberer Freudenberg and Ludwig-Erhard-Straße. This is in line with the new route network planned for summer 2027. The new section between Schierstein and Ludwig-Erhard-Straße corresponds exactly to the future route in the new network. In addition, line 45 will be operated as the future X45, which will then run directly to the Dotzheim-Mitte stop on the bypass, continue along the bypass to Carl-von-Linde-Straße, and only stop at Loreleiring and Bismarckring on its way to the city center – this will lead to an overall increase in speed.

General information about bus services

  • Buses may be cancelled due to the weather. For example, a bus may have problems in snow or on slippery roads despite having the best tyres, and ESWE Verkehr also has to think about the safety of its passengers.

    Another reason for a bus breakdown can be that the bus engine does not start at the final stop. In this case, ESWE Verkehr's breakdown service must first arrive and get the bus running again. As this can take a while, the next bus is likely to have already arrived at your stop in the meantime.

    A fender bender on the bus route can also lead to a bus being cancelled. In this case, an ESWE traffic manager must first come and record the accident. The bus is not allowed to continue its journey until then, and unfortunately some time will pass before a replacement bus arrives at your stop.

    Of course, one of the ESWE drivers can also fall ill. As only a limited number of replacement drivers are available each day, it can happen that there is no replacement for a driver and the bus therefore does not arrive.

  • ESWE Verkehr is in constant contact with the transport authorities of the state capital of Wiesbaden and the state of Hesse. In these discussions, there is a constant exchange of information about planned road construction measures that will affect ESWE Verkehr's scheduled services.

    Acute incidents such as a burst water pipe or similar, which also affect scheduled services, pose particular challenges for us because we have to react at very short notice. As soon as all the necessary information is available, our colleagues in traffic control can draw up the detailed diversion plans, and these plans are then sent to the press office and the online editorial team so that we can inform our passengers in detail.

    You can always find all of our diversion notifications here on the homepage of our website.

  • You do not need to register your child for the bus transport school, as all pupils in the 5th grade in Wiesbaden automatically take part in the bus transport school. In addition, selected primary and special schools take part in ESWE Verkehr's Bus Traffic School.

    The Bus Traffic School, in which pupils learn about correct behaviour on the bus and their rights and obligations when travelling by bus - in a child-friendly and fun way - takes place every year between the summer and Christmas holidays.

  • ESWE Verkehr's annual passenger figures are calculated using a statistical procedure based on our sales figures and so-called transport factors.

    The calculation is relatively simple for a single ticket, as this ticket has a factor of 1, i.e. one journey per single ticket. In the case of a weekly ticket, it is up to 17 journeys, and in the case of a monthly ticket, up to 81 journeys.

    These statistical values are largely identical across the industry and enable transport companies to make a reliable and plausible comparison of the total annual passenger numbers.

Battery buses

  • With the battery bus, you can travel emissions-free in Wiesbaden, meaning no emissions are produced while driving on our streets. ESWE Verkehr is already making an important contribution to climate goals on the one hand, as well as reducing nitrogen oxides in our air on the other. Additionally, there is a significant reduction in noise emissions.

  • The locally emissions-free battery buses are deployed on most of our routes. In particular, the buses with the more powerful solid-state batteries are more flexible due to their range and can be used on longer routes.

  • The range depends on various factors. For example, the topography of the route, weather conditions, and the number of passengers play a role. The battery technology used also significantly affects the operational duration. The range can vary between 120 and 200 km. An intelligent depot management system takes all of these factors into account to ensure optimal deployment of the battery buses.

  • The goal is the complete electrification of the bus fleet in the long term.

  • The buses are powered by an electric motor. The electricity for this comes from batteries stored on the roof and at the rear.

  • The "eCitaro" battery bus type complies with EU Regulation 540/2017 regarding noise levels and is easily audible to pedestrians, including blind and visually impaired individuals.

  • The battery-electric buses are charged using certified green electricity. This electricity is generated exclusively from renewable sources, is partially produced regionally, completely emissions-free, and contains no nuclear energy.

  • The battery-electric buses are charged using a new charging infrastructure at the bus depot on Gartenfeldstraße.

Transport and Service

  • Currently, counterfeit letters are circulating that appear to be from ESWE Verkehr. These may use our logo, contact details, or similar language and design but are not issued by us. If you receive such a letter and are unsure whether it is genuinely from us, you can verify this at any time by one of the following methods:

  • Children up to the age of five travel free of charge in the entire fare zone of the Rhein-Main-Verkehrsverbund (RMV) and in the transitional fare zones, but must be accompanied by a person with a valid ticket for the entire journey. Different fare regulations may apply for the transport of groups of children, such as kindergarten groups.

    Children between the ages of six and 14 always travel at the favourable children's fare.

  • With ESWE Verkehr, children up to the age of six can travel free of charge. From six to 14 years of age they need a child ticket, from 15 years of age an adult ticket is required.

    If you are a parent and have a ticket with an integrated travel allowance, e.g. an annual season ticket, you can take your own children or up to three other children with you free of charge on certain days and at certain times in Wiesbaden and Mainz. You can find details of the free travel regulations here. 

  • In principle, you can take animals on our buses free of charge. However, dogs must always be kept on a short lead and cats and small animals must be placed in a cage or box. It goes without saying that animals do not belong on the seat.

  • All ESWE buses have a so-called ramp on the second door. To request the ramp, there is a so-called ‘ramp request’ on the outside and inside of the buses: a blue button that can be used to request the ramp.

    The responsibility for opening this ramp lies with the bus driver. However, to enable passengers to board and alight more quickly, help from passengers is always welcome.

    To operate the ramp, please grasp the ramp by the handle, open it and then slowly put it down. Caution! Please ensure that no hands or feet are trapped under the ramp.

    To fold the ramp back in, please lift the ramp, hold the handle and carefully place the ramp back in its recess.

  • The Nightliners are our night buses that run up to three times a night from Wiesbaden city centre to the suburbs. A little-known fact is that you can also return to the city centre on the same route with the Nightliner buses. If you would like to travel back on a Nightliner, you must notify ESWE Verkehr in advance - at least 15 minutes before the bus arrives at its final stop in the respective suburb. The bus driver will be informed by us and will then pick you up at the stop of your choice.

    The number to call to book a Nightliner return journey is this: (0611) 24 24 80 24.

Timetable adjustments

  • This is still uncertain. Our goal is to return to the regular schedule as soon as possible. It depends on when we have enough bus drivers available again.

  • The reason for the adjustment is primarily the nationwide shortage of skilled workers in the public transport sector. Currently, we are missing about 50 bus drivers daily. This has already led to some cancellations in the network over the past few weeks. With this timetable adjustment, we are now able to maintain enough reserve drivers to offer additional services on routes with high demand. Our main goal is to be able to operate reliably according to the timetable again.

    Additionally, for example, the entire school transport is exempt from these adjustments. The basic structure of the timetable has been reduced, but we still plan to operate significantly more than that.

  • The online timetable information is available via the RMV app or the website www.eswe-verkehr.de.

    In electronic systems such as the online timetable information, most changes as of October 4th are already included. Please check the RMV app or the RMV timetable information on www.eswe-verkehr.de for your connections. Planned additional services and live data are also available there.

  • Within the RMV fare zone, there were fare adjustments on July 1, 2022. The prices are set by the Rhein-Main-Verkehrsverbund (RMV). Wiesbaden opposed the price increase but was unable to stop it.

    The increases mainly affected single tickets, as well as day, week, and monthly passes.

    The prices for the group tickets in Wiesbaden and Mainz, as well as the subscription, annual tickets, and student and senior tickets in Hesse, were not increased.

    The reasons for the fare adjustments are the rising costs of energy and personnel.

  • The trips you find here are carried out as school traffic without any restrictions.

  • We know that the optimization from October 4, 2022, may not cover the full demand, and we cannot fulfill every passenger request. We deeply regret this, but it is the honest reality. Due to the shortage of skilled workers, there is currently no additional driving personnel available. With this timetable adjustment, we are pushing the limits of what is possible – had it been feasible, we would have strengthened more lines. However, for us, the new service starting on October 4 is a tremendous effort that is only possible thanks to the personal commitment of all our employees.

    The basis for the optimizations made on October 4, 2022, included customer feedback, personal observations, and experience gained over the past years.

External reporting office | Ombudsperson

  • An ombudsperson is an independent, neutral representative who helps resolve complaints and disputes between customers and a company or organization. Their tasks include investigating issues impartially, facilitating communication, and helping to find fair solutions without the need for formal legal action.

  • You can contact the ombudsperson by phone, fax, SMS, email, mail, or in person. There are no costs for the whistleblower beyond normal telephone charges.

    The ombudsperson can be reached as follows:

    By mail:
    Kanzlei Prof. Dr. Scherer & Partner mbB
    Attn: Prof. Dr. Scherer (personally)
    Ladehofstraße 28
    93049 Regensburg

    By email:
    ombudsperson-eswe@scherer-recht.de

    By fax:
    0941/298575-10

    By phone:
    0941-46189415
    0171-9960322

    In person:
    By appointment as needed

    If the ombudsperson is unable to take a call immediately, they will return the call promptly if a message is left with them or their secretary.

  • The ombudsperson conducts an initial assessment of the received information and reports, maintaining the anonymity of the whistleblower. They then forward the findings along with appropriate recommendations to the chairperson of the Compliance Committee of ESWE Verkehrsgesellschaft mbH.

    The matter is then evaluated in an orderly procedure, and necessary next steps are determined, such as initiating further investigations. If the information points to criminal conduct, ESWE Verkehrsgesellschaft mbH may file a criminal complaint.

    If violations or risks related to human rights or environmental obligations are identified, the appointed ombudsperson forwards these findings along with recommendations to the chairperson of the ESWE Verkehr Compliance Committee.

    If the report concerns potential misconduct by the managing director themselves, it is forwarded to the chairperson of the supervisory board, who acts as the responsible oversight authority.

    If the whistleblower consents to the information being shared with management, this also constitutes consent to forwarding the information to third parties, particularly investigative authorities and courts.

    The ombudsperson informs only the chairperson of the Compliance Committee of ESWE Verkehrsgesellschaft mbH.

    The chairperson of the Compliance Committee decides whether to involve state investigative authorities (police, public prosecutor).

    The whistleblower has no entitlement to have information forwarded to any parties other than the chairperson of the Compliance Committee or the chairperson of the supervisory board.

    The whistleblower can inquire with the ombudsperson at any time about the status of their report.

    At the latest, upon completion of the review, the whistleblower will be informed by the ombudsperson about the outcome, within the limits permitted by law.

  • Of course, information and reports can also be submitted anonymously to the ombudsperson. Even in cases where the ombudsperson knows the identity of the whistleblower, they ensure the protection of anonymity and the confidential handling of the information or report with respect to ESWE Verkehrsgesellschaft mbH and other parties, as far as legally permissible and desired.

  • If the ombudsperson is called as a witness in a criminal, civil, or other legal proceeding, they will only disclose the identity of the whistleblower if they have received prior written consent from both the whistleblower and ESWE Verkehrsgesellschaft mbH.
    Otherwise, as a lawyer, the ombudsperson can invoke their professional legal duty of confidentiality.

  • The external ombudsperson appointed by ESWE Verkehrsgesellschaft mbH is a licensed lawyer. Under their professional duties and the contract with ESWE Verkehr, the ombudsperson is obligated to maintain confidentiality regarding the received data towards third parties.

    Additionally, the ombudsperson is required to treat the identity of the whistleblower confidentially with respect to ESWE Verkehrsgesellschaft mbH, unless the whistleblower has explicitly consented to the forwarding of their personal data. Furthermore, the ombudsperson is bound by applicable data protection laws

  • If the report is made in good faith, meaning it was not intentionally false, the whistleblower does not have to fear any consequences.

  • The ombudsperson can also be contacted if the whistleblower might have committed an offense themselves. The ombudsperson can inform the whistleblower about their rights.

  • The ombudsperson represents ESWE Verkehrsgesellschaft mbH and has been appointed to protect the confidentiality of the whistleblower. The ombudsperson cannot take on the whistleblower as a client.

    A whistleblower who may have committed an offense themselves can always engage their own lawyer.

Nerobergbahn

  • The combined ticket for the ascent and descent costs 5 euros for adults and 3 euros for children up to the age of 14. Children up to the age of 6 can travel for free. Tip: For families, the family tickets or the group ticket (from 10 people) are also a good way to save money. The combined ticket for the ascent and descent costs 5 euros for adults and 3 euros for children up to the age of 14. Children up to the age of 6 can travel for free. Tip: For families, the family tickets or the group ticket (from 10 people) are also a good way to save money.

  • The valley station of the mountain railway is located in the north of the city of Wiesbaden, very close to the Nero Valley facilities. Tourists can reach the excursion destination by bus, train or car.
    Enter the following address in your sat nav or navigation app:

    Wilhelminenstraße 51
    65193 Wiesbaden

  • The mountain railway at the foot of Wiesbaden's Neroberg was opened on 25 September 1888 and has been transporting visitors up Wiesbaden's local mountain at a speed of 7.3 km/h ever since. This works thanks to an ingenious drive system: at the top station, the carriage is filled with up to 7,000 litres of water and then pulls the other carriage uphill on a steel cable. Once the downhill carriage has reached the bottom, the water is drained and pumped back up again.

  • The Nerobergbahn starts its new season on Good Friday and tourists can then travel up the Neroberg every day from 09:00 to 19:00.

  • Die Fahrtzeit von der Talstation in Wiesbaden bis zum Endpunkt auf dem Neroberg in 245 Meter Höhe dauert etwa 3,5 Minuten. Der Fahrweg der Bahn erstreckt sich dann aus der Talsohle des Nerotals über ein Viadukt und anschließend über den Hang des Nerobergs. Während der Fahrt können Besucher die schöne Aussicht über Wiesbaden genießen.

  • You can drive almost all the way to the top of the Neroberg by car. However, it is worth taking the historic Nerobergbahn railway up Wiesbaden's local mountain as it offers a unique experience. You can park your car in the car park at the valley station of the Nerobergbahn and visit the excursion destination from there.

  • Free parking is available at the Nerobergbahn valley station, so you can easily travel by car from Mainz, Frankfurt am Main, Darmstadt or the entire region of Hesse.

  • It is generally possible to take wheelchairs (without electric drive) on the large outer platform. However, there is one exception, as electric wheelchairs cannot be taken along due to their heavy weight. We would also like to point out that the paths on the Neroberg are paved exclusively with cobblestones.

  • For safety reasons, it is not possible to take bicycles with you. Please use the bicycle stand at our small museum (valley station).

  • Dogs can also enjoy the beautiful view, as dogs are allowed.

  • No, because mountain railways are special means of transport with their own fare system. Therefore, RMV tickets are not valid on the Nerobergbahn. Please also note our separate fare and transport conditions at the stations.

Tickets and 'Increased Fare' (EBE)

  • For reasons of equal treatment of all passengers, the ticket inspector cannot and must not simply turn a blind eye. The sole purpose of the ticket inspection is to determine whether a valid ticket can be presented at the time of the inspection - if this is not the case, the increased transport charge (EBE for short) is due.

    As every passenger is entitled to equal treatment for reasons of fairness and neutrality, the ticket inspector cannot and must not take into account the personal reason or individual circumstances for which the passenger in question does not have a valid ticket. This applies all the more as the ticket inspector has no opportunity to clarify on the spot whether the reason given by the passenger is actually correct.

    Moreover, the legal basis on which an EBE is levied does not differentiate between whether someone is travelling without a valid ticket intentionally or negligently. This basis - Section 9 (1) of the ‘Ordinance on the General Conditions of Carriage for Tram and Bus Transport’ - does not require any knowing or wilful fault, i.e. no intention on the part of the passenger being checked, for an EBE to be imposed.

  • As the ticket inspector in the case described has no way of determining whether the passenger checked actually has a valid ticket, the increased transport charge (EBE for short) is initially due in full.

    However, there is a retrospective procedure that saves the passenger from having to pay the EBE retroactively in this case. This procedure is always (and only) possible if the customer concerned was actually the holder of a personalised, i.e. non-transferable ticket at the time of the ticket inspection, which he or she simply did not have with him or her at the time of the inspection. The passenger must present this ticket in person at our mobility centre within one week of the ticket inspection - instead of the EBE, only a processing fee is then due, which is currently €7.

  • The conditions of carriage stipulate that passengers who do not yet have a ticket must always board the bus where they can buy the ticket directly. As tickets are always sold by the driver on our buses, every passenger wishing to purchase a ticket on the bus must always board at the first door, i.e. the front door. In this situation, passengers must also clearly express their wish to purchase a ticket by telling the driver exactly which ticket they wish to buy - and by having the purchase price ready if possible.

    If you board the bus without a valid ticket and do not go to the driver immediately to purchase a ticket, you may be liable to pay an increased fare (EBE for short) if you are checked.

  • Passengers who do not yet have a ticket and wish to buy one from the bus driver should - if they are carrying a pushchair or a bicycle - board the bus at the second door for reasons of space. If possible, passengers should first inform the driver of their wish to purchase a ticket as they pass the open first door or, when boarding via the second door, signal to the driver that they wish to purchase a ticket.

    Once on the bus, the passenger must then immediately go to the driver to buy the ticket. If the bus has already departed in the meantime, the driver must concentrate on the traffic; in this case, the ticket must be purchased at the next stop at the latest.

    Any further delay in purchasing the ticket will result in an increased fare (EBE) being charged in the event of an inspection.

  • No, you are not allowed to. Laminating a ticket is prohibited by the fare rules and would render the ticket invalid – which would result in an increased fare surcharge (EBE) being charged.

  • Single tickets (and short-distance tickets, by the way) are valid – regardless of whether purchased at a ticket machine or from the bus driver – exclusively for immediate travel towards the intended destination. Transfers are allowed as often as necessary along the way, but passengers must always take the next available connecting bus.

    Return trips, round trips, or interruptions to the journey are not permitted with single tickets. In such cases, a surcharge for fare violations (known as an “EBE” in German) would apply. There is no time limit for reaching your destination – the assumption that a single ticket is valid for a flat 60 or 90 minutes is incorrect.

  • Short-distance tickets are valid for single trips covering up to three stops or a maximum of two kilometers. If a passenger travels beyond this limit, the ticket becomes invalid, and an additional fare surcharge (known as EBE) will apply.

    At every one of our stops, you’ll find an information board indicating how far you can travel from that location with a short-distance ticket. Alternatively, the bus driver can provide details about the permitted travel distance. By the way, short-distance tickets, like single tickets, are only valid for immediate travel.

  • When do the names of fellow travelers need to be entered on a group ticket?

    For the Group Day Ticket and the Hessen Ticket, the following applies: If fields for entering names are provided on the ticket, it is only valid when the full names of all travelers are entered. The names must be entered immediately after purchasing the ticket.

  • A multi-ride ticket must be validated immediately upon the start of your journey. According to the fare regulations, the moment you step onto the bus is considered the start of your journey. This means your multi-ride ticket must be ready to validate as soon as you board the bus. Anyone who starts searching for their ticket in a handbag or backpack after boarding, or who sits down before validating, risks being charged an increased fare (known as EBE).

    The same applies if the stamp imprint is unclear: after validating, and once the device has audibly clicked, make sure to check whether the stamp imprint is legible. If it isn’t, go to the next validator and stamp the ticket again. Alternatively, you can ask the bus driver for assistance; they are authorized to validate the ticket manually by adding the time and date by hand.

    This immediate validation requirement applies not only to multi-ride tickets but also to any event tickets.

  • If none of the ticket validators on the bus are functioning, passengers should immediately inform the bus driver. The driver is authorized to manually validate the multi-ride ticket section or event ticket by marking it with the date and time.

    An unvalidated multi-ride ticket section or event ticket is considered invalid as a fare. During an inspection, this will result in a fine for fare evasion, referred to as an Increased Fare Payment (EBE).

Studentticket

  • You can independently renew the regular Schülerticket Hessen in the subscription online portal. To do so, simply upload a new valid proof of eligibility under "My Profile." After your uploaded proof has been successfully verified, you will receive a confirmation of renewal.

  • Please note that we can only issue the school office confirmation at the beginning of the school year from 1 August.

  • Please note that the automatic extension of the Hessen W15 student ticket is only guaranteed up to the age of 18, as the state capital of Wiesbaden supports subsidisation up to this age.

  • If you receive citizen's allowance (SGB II), assistance towards living expenses (SGB XII), benefits under the Asylum Seekers Benefits Act (AsylbLG) or housing benefit (WoGG) for your child, you can order the Hessen WI15 student ticket for just 10 euros per month. Proof in the form of the Hessenpass mobil letter is sufficient. This is valid as authorisation to receive the discount on the purchase. Please submit a copy of this authorisation with your order.

    If you receive child supplement (KiZ), the ticket can also be purchased for 10 euros per month. To do this, please contact the family benefits office.

  • When ordering the Hessen WI15 student ticket, you must submit a certificate of registration or an official document showing the child's age and place of residence as proof.

  • In order to apply for a Student Ticket Hesse, persons up to and including the age of 17 who live in Hesse must present proof of age, such as a child's ID card or birth certificate.

    From the age of 18, proof from the school or training centre must be presented.

  • You do not need to extend the Hessen WI15 student ticket until the age of 18, as this happens automatically. From the age of 18, you can then switch to the regular Schülerticket Hessen.

    You can extend the regular Student Ticket Hesse yourself in the online portal. To do this, you must select the ‘Create subscription’ function and place the order again or upload a new valid proof of eligibility under ‘My profile’.

    The Student Ticket Hessen WI15 at the reduced price of €10.00 must be applied for each year in the Abo-Online-Portal with valid proof.

    • Student ticket Hesse
    • Student ticket Hessen WI15
    • Student ticket Hessen WI15 at the reduced price of 10,00€

  • The Hesse Student Ticket can be used by all students and trainees whose place of residence and/or school or place of training is in Hesse. If both your place of residence and your place of school or training are in the Mainz city area, you are unfortunately not eligible for the Hesse Student Ticket. To compensate for this, however, you can also purchase a CleverCard after 1 August 2017. It will continue to be available for you at all ESWE Verkehr and MVG (Mainzer Verkehrsgesellschaft) sales outlets under the same conditions as before.

  • - Persons up to and including the age of 17 who live in Hesse only require proof of age (e.g. child's ID card or birth certificate).
    - If the place of residence is not in Hesse, a certificate from the school or training centre in Hesse is required, regardless of the age of the ticket user.
    - From the age of 18, proof of age must be provided on the order form by the school or training centre.

  • The ticket must be ordered at a sales outlet by the 10th of the previous month at the latest. Order forms can be downloaded here on the website from around the beginning of June

  • The Student Ticket Hesse is not transferable and does not entitle the holder to take additional persons with them free of charge.

  • The student ticket is valid for one year from the first day of any calendar month. For underage ticket users, i.e. those under the age of 18, the validity of the Schülerticket Hessen is automatically extended by a further year unless the ticket is cancelled by the 10th of the last month of validity at the latest. This subscription function only applies to the ‘direct debit/bank collection’ payment option; however, there is no subscription function for school tickets paid for in cash.

  • - 365 per year for one-off payment in advance
    - 372 € per year with monthly direct debit in 12 instalments of €31 each
    Anyone who has previously had their travel ticket provided or reimbursed by their school transport provider will also pay nothing for the new school ticket.

  • All school pupils and trainees who live in Hessen and/or whose school or training centre is in Hessen can use the Hessen school pupil ticket.

  • The ticket is valid throughout Hesse on all modes of transport operated by the three transport associations RMV, NVV and VRN. The ticket is also valid in the city of Mainz, as this forms a joint RMV fare zone with Wiesbaden.

Student Ticket Hesse WI15

  • When ordering the Hessen WI15 student ticket, you must submit a certificate of registration or an official document showing the child's age and place of residence as proof.

  • You do not need to renew the Schülerticket Hessen Wi15 until you turn 18, as it is renewed automatically. From the age of 18, you can switch to the regular Schülerticket Hessen.

    The Schülerticket Hessen Wi15 at the reduced price of €10.00 must be renewed annually. Under "My Profile," you can upload a new valid proof of eligibility. Otherwise, the subscription will be automatically adjusted to the Schülerticket Hessen Wi15 at €15.00. For more details, you can also refer to our quick guide (in german) for the subscription online portal.
     

  • Before the renewal, you will receive a new chip card by post to the address we have on file.

  • Yes, from August 1, 2024, the Hessen WI15 student ticket will be automatically extended for 15 euros per month until the child reaches the age of 18. Our existing customers will be informed promptly via an information letter.

    The Schülerticket Hessen WI15 at the reduced price of €10.00 ends automatically after a contract period of 12 months.

    If you continue to receive citizen's allowance (SGB II), assistance towards living expenses (SGB XII), benefits under the Asylum Seekers Benefits Act (AsylbLG) or housing benefit (WoGG) for your child, you can extend the Hessen WI15 student ticket at the reduced price of €10.00. Proof in the form of the Hessenpass mobil letter is sufficient. This is valid as authorization to receive the reduction on purchase. Please submit a copy of this entitlement with your order.

    If you receive child supplement (KiZ), the ticket can also be purchased for €10.00 per month. Please contact the family benefits office for this.

  • You can reach the ESWE Verkehr service hotline from Monday to Friday from 07:00 to 18:00 and on Saturdays from 08:00 to 15:00 by calling (0611) 450 22-450.

    You can reach the customer hotline of Mainzer Mobilität Monday to Friday from 07:00 to 18:00 on (06131) 12-77 77.

    You can also visit us on site. 

  • Please note that notice of termination in the first year of the contract must be given by the 10th of the previous month at the latest. If the contract is terminated in the first year of the contract, an additional charge will be levied in accordance with the Joint Tariff Regulations of the Transport Associations in Hesse for the Hesse School Ticket.

    This means that in the event of premature termination in the first year of the contract, additional charges must be borne solely by the customer. No subsidy from the City of Wiesbaden applies here.

    Here is an example calculation:

    Cancellation after 3 months: €31.00 x 3 months = €93.00 additional charge

    Cancellation after 10 months: € 31.00 x 2 months up to the full contract year = € 62.00

    From the second year of the contract, there is no additional charge. The contract can then be terminated at any time at the end of a calendar month. 
     

    Notice of termination can be given in the following ways:

  • When your child turns 18, the state capital of Wiesbaden can no longer subsidise the ticket. Authorisation to use the Schülerticket Hessen WI15 ends on the 18th birthday. As with the Schülerticket Hessen, the Schülerticket Hessen WI15 can continue to be used until the end of the current contract.

    If a change to the Schülerticket Hessen WI15 is desired after the Schülerticket Hessen, a new order form must be completed and the required school or training certificate submitted by the 10th of the last month of validity at the latest.

  • The amount for the Hessen WI15 student's ticket is debited monthly by direct debit, for which account details are required.

    The Hessen WI15 student's ticket cannot be purchased anonymously in cash sales. Personalised proof is required so that the mobility service providers can settle the subsidy amount with the state capital of Wiesbaden. This is archived. This is only possible if the amount for the Hessen WI15 student ticket can be debited monthly.

  • If you receive citizen's allowance (SGB II), assistance towards living expenses (SGB XII), benefits under the Asylum Seekers Benefits Act (AsylbLG) or housing benefit (WoGG) for your child, you can order the Hessen WI15 student ticket for just 10 euros per month. Proof in the form of the Hessenpass mobil letter is sufficient. This is valid as authorisation to receive the discount on the purchase. Please submit a copy of this authorisation with your order.

    If you receive child supplement (KiZ), the ticket can also be purchased for 10 euros per month. To do this, please contact the family benefits office.

  • The Hessen WI15 student ticket is issued on a chip card (eTicket) on which the electronic ticket is stored. The ticket as well as the name (masked) and date of birth (month, year) and the gender of the user are stored exclusively electronically on the chip card. A chip card alone without the electronic ticket does not authorise the user to travel.

    In the event of a ticket inspection, the user is recommended to always have a photo ID with him/her, e.g. an identity card or health insurance card.

  • Order your Hessen WI 15 schoolchildren's ticket from ESWE Verkehr or Mainzer Mobilität or, as with the question ‘What do I do with my existing Hessen schoolchildren's ticket?’, please submit a change request.

    If you are entitled to have the costs covered, parents are obliged to submit a current proof of purchase for each school year. You can obtain this proof on request from your transport provider.

    You will then be reimbursed up to €180 once a year at the end of the school year.

  • To enable your child to use the subsidised student ticket Hessen WI15, please complete the order form Bestellschein für das Schülerticket Hessen WI15. Please tick ‘Change request’ on the order form. The mobility service provider will then know that the old Student Ticket Hesse is to be exchanged for the Student Ticket Hesse WI15.

    The chip card can still be used. As soon as you have received confirmation of the change, the new ticket can be loaded onto the chip card. To do this, simply place the chip card on the field with the eTicket symbol (blue) at the ticket machine and the data will be updated on the chip card. Alternatively, you can also go to the service centres of your mobility service provider.

    If you have purchased the Hesse schoolchildren's ticket from another company (e.g. RMV, DB), you must cancel it yourself by the 10th of the previous month. At the same time, you can order the new Hessen WI15 student ticket from ESWE Verkehr or Mainzer Mobilität.

    If you have purchased the Hesse schoolchildren's ticket in cash, you must visit the issuing transport company in person. There you can return the existing Student Ticket Hesse. You can order the new Hessen WI15 student ticket from ESWE Verkehr or Mainzer Mobilität.

  • You can easily order the Hessen WI15 student ticket online and paperless via our ‘Abo-Online’ service. Register for the service and order the Hessen WI15 student's ticket in the ESWE Verkehr customer portal. Click here to register in the Abo Online portal.
    Alternatively, you can complete the order form in paper form and submit it by post to the offices listed below or hand it in personally.

    The order form must be submitted for all order channels by the 10th of the month before the desired contract start date.

    By mail

    ESWE Verkehrsgesellschaft mbH
    P.O. Box 2369
    65013 Wiesbaden

    In person

    ESWE Verkehr mobility centre
    Marktstraße 10, 65183 Wiesbaden
    Bus stop ‘Dernsches Gelände/Rathaus/Schloßplatz’

    Opening hours

    Mondays to Fridays: 8:00 to 18:00
    Saturdays: 8:00 a.m. to 3:00 p.m.

    Mobility information from ESWE Verkehr at Luisenplatz and the main railway station

    Bus stop ‘Hauptbahnhof’, bus platform A
    Bus stop ‘Luisenplatz’, bus platform B

    Opening hours

    Mondays to Fridays: 7:00 to 18:00

  • The Hessen WI15 student ticket is valid throughout Hessen on all means of transport operated by the three Hessian transport associations RMV, NVV and VRN, i.e. on buses, suburban trains, trams, underground trains and regional trains.

    The night bus and express bus routes may also be used.

    The Hessen WI15 student ticket entitles the holder to travel throughout Hessen and in Mainz.

    The ticket is not valid in 1st class or on long-distance trains such as IC, EC and ICE. It is also not possible to purchase IC surcharge tickets.

    The free carriage of additional persons is excluded.

  • Children aged 6 to 17 can apply for the Hessen WI15 schoolchildren's ticket if their main residence is in Wiesbaden. The ticket is sold exclusively by ESWE Verkehr and Mainzer Mobilität and costs 15 euros per month or 10 euros (by direct debit) instead of the 31 euros (by direct debit) for the Hessen schoolchildren's ticket.

    The Hessen WI15 student ticket is cheaper as it is subsidised by the state capital of Wiesbaden.

Deutschland-Ticket

Carrying policy

  • For children under 6 years old, traveling is still free. Children over 6 years old and adults cannot be taken for free. They need their own ticket.

    Mitnahmeregelung

  • The Germany Ticket is personal and non-transferable to other individuals. A personalized ticket is valid only for its holder — and only in conjunction with an official photo ID. Your name (in encrypted form), your date of birth (month and year), and your gender are stored on the personalized eTicket chip card.

  • The free transport of bicycles is not automatically included in the Deutschlandticket. This varies depending on the transport company, and the respective local fare regulations apply.

    For taking a bicycle on our buses and throughout the RMV fare zone, no additional ticket is required – you can take your bike for free. However, there is no entitlement to bring bicycles or kick scooters. Passengers with wheelchairs or strollers take priority over passengers with bicycles or kick scooters.

  • The free transport of dogs or other animals is not automatically included in the Deutschlandticket. This varies depending on the transport company, and the respective local tariff regulations apply.

    On buses operated by ESWE Verkehr and other transport companies within the RMV, the Gemeinsame Beförderungsbedingungen (gültig ab 01.01.2022) apply. Under § 11, regarding the transport of animals, you can read the guidelines for taking animals along. It is important to note that guide dogs accompanying blind passengers are always allowed to travel!

Existing subscription customers

  • If you already have a subscription with us, you don't need to do anything! Under no circumstances should you cancel it. You can decide later whether you want to stay with your current subscription or switch to the Germany Ticket. Once a start date for the Germany Ticket is set, we will contact you.

    This applies to all subscriptions, such as the Student Ticket, the Senior Ticket Hessen, and also the Company Card/Job Ticket.

    Abo, Bestandskunde

  • With the Deutschlandticket, our local transportation becomes more accessible for everyone and much more affordable for many. Existing subscriptions do not need to be canceled. You can decide at the appropriate time whether you want to remain on your current subscription or switch to the Deutschlandticket. Special agreements, such as bring-along rules, are not carried over when switching to the Deutschlandticket. Other people, dogs, or bicycles can be taken along for an additional fee (local tariff regulations apply).

Ticket purchase

Genereal information Online Portal

Student ticket Hesse

  • The trips you find here are carried out as school traffic without any restrictions.

  • You can independently renew the regular Schülerticket Hessen in the subscription online portal. To do so, simply upload a new valid proof of eligibility under "My Profile." After your uploaded proof has been successfully verified, you will receive a confirmation of renewal.

  • Please note that we can only issue the school office confirmation at the beginning of the school year from 1 August.

  • Please note that the automatic extension of the Hessen W15 student ticket is only guaranteed up to the age of 18, as the state capital of Wiesbaden supports subsidisation up to this age.

  • If you receive citizen's allowance (SGB II), assistance towards living expenses (SGB XII), benefits under the Asylum Seekers Benefits Act (AsylbLG) or housing benefit (WoGG) for your child, you can order the Hessen WI15 student ticket for just 10 euros per month. Proof in the form of the Hessenpass mobil letter is sufficient. This is valid as authorisation to receive the discount on the purchase. Please submit a copy of this authorisation with your order.

    If you receive child supplement (KiZ), the ticket can also be purchased for 10 euros per month. To do this, please contact the family benefits office.

  • When ordering the Hessen WI15 student ticket, you must submit a certificate of registration or an official document showing the child's age and place of residence as proof.

  • In order to apply for a Student Ticket Hesse, persons up to and including the age of 17 who live in Hesse must present proof of age, such as a child's ID card or birth certificate.

    From the age of 18, proof from the school or training centre must be presented.

  • You do not need to extend the Hessen WI15 student ticket until the age of 18, as this happens automatically. From the age of 18, you can then switch to the regular Schülerticket Hessen.

    You can extend the regular Student Ticket Hesse yourself in the online portal. To do this, you must select the ‘Create subscription’ function and place the order again or upload a new valid proof of eligibility under ‘My profile’.

    The Student Ticket Hessen WI15 at the reduced price of €10.00 must be applied for each year in the Abo-Online-Portal with valid proof.

    • Student ticket Hesse
    • Student ticket Hessen WI15
    • Student ticket Hessen WI15 at the reduced price of 10,00€

  • The Hesse Student Ticket can be used by all students and trainees whose place of residence and/or school or place of training is in Hesse. If both your place of residence and your place of school or training are in the Mainz city area, you are unfortunately not eligible for the Hesse Student Ticket. To compensate for this, however, you can also purchase a CleverCard after 1 August 2017. It will continue to be available for you at all ESWE Verkehr and MVG (Mainzer Verkehrsgesellschaft) sales outlets under the same conditions as before.

  • - Persons up to and including the age of 17 who live in Hesse only require proof of age (e.g. child's ID card or birth certificate).
    - If the place of residence is not in Hesse, a certificate from the school or training centre in Hesse is required, regardless of the age of the ticket user.
    - From the age of 18, proof of age must be provided on the order form by the school or training centre.

  • The ticket must be ordered at a sales outlet by the 10th of the previous month at the latest. Order forms can be downloaded here on the website from around the beginning of June

  • The Student Ticket Hesse is not transferable and does not entitle the holder to take additional persons with them free of charge.

  • The student ticket is valid for one year from the first day of any calendar month. For underage ticket users, i.e. those under the age of 18, the validity of the Schülerticket Hessen is automatically extended by a further year unless the ticket is cancelled by the 10th of the last month of validity at the latest. This subscription function only applies to the ‘direct debit/bank collection’ payment option; however, there is no subscription function for school tickets paid for in cash.

  • - 365 per year for one-off payment in advance
    - 372 € per year with monthly direct debit in 12 instalments of €31 each
    Anyone who has previously had their travel ticket provided or reimbursed by their school transport provider will also pay nothing for the new school ticket.

  • All school pupils and trainees who live in Hessen and/or whose school or training centre is in Hessen can use the Hessen school pupil ticket.

  • The ticket is valid throughout Hesse on all modes of transport operated by the three transport associations RMV, NVV and VRN. The ticket is also valid in the city of Mainz, as this forms a joint RMV fare zone with Wiesbaden.

Registration and login

Tickets

Payment options

Support

Cancellation

  • Please note that cancellation in the first year of the contract must be made by the 10th of the previous month at the latest. In the event of cancellation in the first year of the contract, an additional charge will be made in accordance with the Common Tariff Regulations of the Transport Associations in Hesse for the Hesse Student Ticket.

  • Cancellation can be made in the following ways:

    • via our online cancellation form
    • by e-mail to: jahresabo@eswe-verkehr.de
    • by letter to: ESWE Verkehr Mobility Centre, Marktstraße 10, 65183 Wiesbaden

App update

  • Please update the app once the new version is released to continue accessing your subscription. After updating, you’ll need to sign in again once.
    Not installing the update will not automatically cancel your subscription. If you wish to cancel, you can do so directly within the app.

  • Please reset your password by tapping “Forgot password?” on the app’s login screen.
    After resetting your password, reopen the app and sign in using your email address and the new password.

Registration

Ticket purchase

  • The number shows how many seconds have passed since the purchase. After 120 seconds, it disappears automatically. However, your ticket is valid immediately — even while the countdown is running.
    Important: The ticket must be purchased before starting your journey.

  • The Deutschland-Ticket can be purchased in advance and will be automatically activated on your selected start date.
    Single and day tickets, however, are only valid for immediate travel – their validity begins as soon as they are purchased.

  • Short-distance tickets are currently not available in the app. For short trips of up to three stops (max. 2 km), only day passes are shown in the journey planner. Short-distance tickets are still available at our ticket machines or directly from the bus driver.

  • No. Single and day tickets are automatically validated at the time of purchase and are immediately valid – they can only be used for immediate travel.

  • Deutschland-Tickets are automatically activated on the selected start date. Until then, they will appear in “My Tickets” as a greyed-out pre-order.
    Single and day tickets are activated immediately after purchase and will appear in “My Tickets” right away.

  • Your Deutschland-Ticket will appear in the app in good time before the new month begins – usually a few days before the end of the current month. It will be available under “My Tickets” no later than the 1st of the month.

  • A weak or unstable internet connection can delay the ticket transfer. Please make sure you have a stable connection during the purchase process.
    If your ticket doesn’t appear after purchase:

    • Refresh the page.
    • If it still doesn’t show up, log out of the app and log back in.

  • You can request your invoices for ticket purchases through your profile under the “Ticket Purchases” menu.
    The invoice will then be automatically sent as a PDF to your registered email address.

  • Yes. In the ESWE-Tickets app, you can purchase tickets for fellow travelers, including Deutschland-Tickets. You must enter the names of the passengers during the purchase process; changes afterward are not possible.

  • In addition to the Deutschland-Ticket and the Deutschland Jobticket, our app allows you to purchase the following tickets for RMV fare zone 13 (Mainz/Wiesbaden):

    • Single ticket (adults & children)
    • Day ticket (adults & children)

  • Single and day tickets can only be purchased after first checking a connection.
    Select your desired route, tap on “Buy ticket,” and then choose the appropriate ticket.

  • Unfortunately, mobile phone tickets cannot be exchanged. However, you can cancel them under the menu item ‘Orders’ (you can find this by clicking on the first letter of your first name in the top right-hand corner) before the first day of validity or cancel your subscription by the 10th of the month to the end of the month in question.

    Cancellation can be made in the following ways:

    • via our online form
    • by e-mail to: jahresabo@eswe-verkehr.de
    • by letter to: ESWE Verkehr mobility centre, Marktstraße 10, 65183 Wiesbaden
    • in the ESWE Verkehr ticket app (if the Deutschlandticket/job ticket was purchased as a mobile phone ticket)

Payment

Route finder

Ticket validation

  • Your tickets are stored in the ESWE Tickets app and can be shown even without mobile network reception.
    We recommend opening the app once before your journey while connected to the internet, so all necessary data is loaded.
    You can find your purchased tickets under “My Tickets.” Tap on an active ticket to open the control view.

  • If you are unable to show your mobile ticket during an inspection, it is considered traveling without a valid ticket. In this case, you will have to pay a higher fare penalty.
    According to the terms of carriage, you must have a valid ticket before starting your journey and be able to present it at any time during an inspection.

Jobticket-Deutschland (Job Ticket)

  • You will receive a personal voucher code from your employer. This code allows you to purchase the Jobticket Deutschland directly in the app.
    Here’s how it works:

    1. Start the purchase process in the app and select “Jobticket Deutschland.”
    2. Choose the desired start date for the ticket’s validity.
    3. Enter your voucher code.
    4. After a successful purchase, your Jobticket will appear under “My Tickets"

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