ESWE Verkehr Tickets app

Ticket purchase

• Why do I need to provide my name when purchasing the ticket?

  Mobile tickets are generally issued with a personalized name to prevent fraud and ensure clear identification. During a check, the name must match an identification document.

• Are the additional sections of my group ticket bound to the same route after the first validation?

  No. Each of the five sections can be used for different routes and passengers.

  When you enter a new connection, you will automatically see how many sections are still available. You can then conveniently validate them digitally before starting your journey.

• Why is the first group ticket (Sammelkarte) automatically validated upon purchase?

  The automatic validation serves the technical purpose of validation and ensures that the group ticket is correctly activated.

• Do tickets purchased through the app need to be validated?

  No. Single and day tickets are already validated at the time of purchase and are immediately valid – they can therefore only be used for immediate travel.

  For group tickets, the first section is automatically validated upon purchase. Additional sections can then be validated through a previous connection search.

• Is it possible to purchase tickets for the future?

  The Germany Ticket can be purchased in advance and will be automatically activated on the selected start date. Single tickets and day tickets, on the other hand, are only valid for immediate travel – their validity starts right after purchase. For group tickets, the first section is automatically validated upon purchase. Additional sections can then be validated through a previous connection search.

• How can I purchase single, day, and group tickets in the app?

  Single tickets, day tickets, and group tickets are available for purchase after a connection inquiry. Simply select your start and destination, view the connection, and then choose the appropriate ticket.

• What does the countdown after ticket purchase in the control view mean?

  The number shows how many seconds have passed since the purchase. After 120 seconds, it disappears automatically. However, your ticket is valid immediately — even while the countdown is running.
  Important: The ticket must be purchased before starting your journey.

• When will my Deutschland-Ticket appear in the app?

  Deutschland-Tickets are automatically activated on the selected start date. Until then, they will appear in “My Tickets” as a greyed-out pre-order.

• Why isn’t my ticket showing up after purchase?

  A weak or unstable internet connection can delay the ticket transfer. Please make sure you have a stable connection during the purchase process.
  If your ticket doesn’t appear after purchase:

  • Refresh the page.
  • If it still doesn’t show up, log out of the app and log back in.

• Where can I find my invoices?

  You can request your invoices for ticket purchases through your profile under the “Ticket Purchases” menu.
  The invoice will then be automatically sent as a PDF to your registered email address.

• Can I buy tickets for other people using the ESWE-Tickets app?

  Yes. In the ESWE-Tickets app, you can purchase tickets for fellow travelers, including Deutschland-Tickets. You must enter the names of the passengers during the purchase process; changes afterward are not possible.

• Where can I cancel or terminate my order?

  Unfortunately, mobile phone tickets cannot be exchanged. However, you can cancel them under the menu item ‘Orders’ (you can find this by clicking on the first letter of your first name in the top right-hand corner) before the first day of validity or cancel your subscription by the 10th of the month to the end of the month in question.

  Cancellation can be made in the following ways:

  • via our online form
  • by e-mail to: jahresabo@eswe-verkehr.de
  • by letter to: ESWE Verkehr mobility centre, Marktstraße 10, 65183 Wiesbaden
  • in the ESWE Verkehr ticket app (if the Deutschlandticket/job ticket was purchased as a mobile phone ticket)