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General Terms and Conditions of Purchase (GTCP)
The General Terms and Conditions of Purchase of ESWE Verkehrsgesellschaft mbH (as of: March 2017) can be viewed here (in German).
We are willing to participate in a dispute settlement process with consumers before a consumer arbitration board.
The responsible consumer arbitration board is:
söp Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Furthermore, you can also use the online platform provided by the European Commission for the settlement of disputes.
The European Commission provides a platform for online dispute settlement. You can access this platform under the following link: https://ec.europa.eu/consumers/odr/.
Our email address for online dispute settlement is: mobilitaetszentraleeswe-verkehr.de
Please note that this legal notice is also valid for the Facebook page http://www.facebook.com/esweverkehr.