The WiMobil

The On-Demand service in Wiesbaden

The on-demand service "WiMobil" enables flexible journeys between the residential areas around the Biebrich Cemetery (Zone A) and the Biebrich town center or Wiesbaden Ost train station (Zone B).

The "WiMobil" operates on demand during its operating hours, meaning without fixed departure times and without fixed routes. You order the vehicle exactly when you want to travel.

For boarding and alighting, in addition to the traditional bus stops, virtual stops are also available in the vicinity of the Biebrich Cemetery. Virtual stops are designated points where you can board or alight the "WiMobil," and they are often closer to your starting point or destination than a regular bus stop.

Journeys are possible between the zones (Zone A and Zone B) as well as within Zone A, provided the distance between the start and destination is at least 500 meters. Journeys within Zone B are not possible, as a comprehensive scheduled bus service is already available there.

In this way, the "WiMobil" strengthens the overall public transport system in the area of the Biebrich Cemetery and provides a convenient connection to the S-Bahn (suburban train) or city bus lines.

On-Demand-Logo "WiMobil" in den Farben Orange und Blau
Kleinbus mit WiMobil-Logo steht vor dem Hauptgebäude von ESWE Verkehr
© ESWE Verkehr

WiMobil Operating Hours

Monday to Fridays
7:00 AM to 6:00 PM

Saturdays, Sundays and public holidays
10:00 AM to 4:00 PM
 

© RMV

 

Audio: Musical accompaniment.

 

Voice-over (Speaker): How would it be if the mobility service always adapted to your needs? Our OnDemand services go where you need them. Whether you want to meet up with friends, do your weekly shopping, or take a trip with your family. Our environmentally friendly shuttles pick you up at the nearest stop and take you directly to your destination. Reliably and on demand. In doing so, we combine individual trips and routes and thus, if possible, bring you together with other passengers who want to travel a similar route as you. This is how we all reach our destination together. You can book our OnDemand service flexibly via the app. As soon as you have downloaded the app from your app store, simply create a profile. Now select whether you would like to travel immediately or at a later time – and define your starting and destination address. Now you just tap "Book" and you're ready to go. You can easily select your payment method in the app. Our OnDemand service is integrated into the RMV fare structure – you only pay a convenience surcharge. You can find everything else about our service and the regions that have an OnDemand service at . Get more flexibility in public transport too, and download the RMV-OnDemand app today.

Bild und Text: animierte Grafiken

  • Beginning Image: RMV-Logo on light blue background. Text: RMV-OnDemand: Flexible mobility at every time.
  • Image: Green background, transport-pictograms and an indicated route network map: colorful lines with marked stops.
  • Image: Green background, the OnDemand-logo appears.
  • Image: White background, several circles appear one after the other. In one is a blonde man with a shopping bag to be seen, in the second an older gentleman with a suitcase, in the middle a family, top left a woman in a dark blue blazer, bottom right two persons who seem befriended.
  • Image: A family stands in front of a building, an OnDemand-vehicle comes driven in from the left.
  • Image: The OnDemand-vehicle is on a country road in the green to be seen.
  • Image: An older gentleman stands in front of a supermarket, an OnDemand-vehicle drives in and picks him up.
  • Image: Interior-view of a vehicle, the family, the retiree and the shuttle-driver (female) are jointly to be seen.
  • Image: The OnDemand-vehicle stops at a train station, the passengers alight, a train drives in, a scheduled bus drives past.
  • Image: A smartphone with the RMV-Logo and the text "OnDemand" appears. Text: "Flexibly book via App."
  • Image: On the mobile phone display appears the text: "What is your phone number? We send a code to this number. +49 123456789." Above the phone: "Create your profile."
  • Image: On the smartphone display is now a map to be seen, below it the text "Plan." Text next to the phone: "Give the time point of your trip." A trip is selected.
  • Image: The smartphone enlarges itself, it is only still the map-view with a pin to be seen. Text: "Select Start and Destination." On the display is the start and destination address selected.
  • Image: There appears a green button on the display with the inscription "Book Your Ride." The button is activated.
  • Image: In the mobile phone screen appears the text: "Add Payment Type. Please select your payment method. Voucher. Credit Card. PayPal. Card payment in the vehicle."
  • Image: In the screen appears a green check mark. Text: "Your trip was booked. You will be picked up 10:05 - 10:35 and receive 30 minutes before your trip a message with the exact pick-up location and the -time."
  • Image: A map with green location-pins appears.
  • Closing Image: OnDemand-Logo, two buttons with "Load in the Appstore" and "Now on Google Play." Text: OnDemand@RMV.

How WiMobil Works

Unlike buses and trains, the "WiMobil" has neither a timetable nor fixed routes. You order the "WiMobil" when you want to travel. The vehicle usually arrives at the booked starting stop in less than 30 minutes.

Alternatively, trips can be reserved up to seven days in advance. Recurring bookings can also be made.

To make the journeys as efficient as possible, the "WiMobil" bundles similar ride requests from different passengers.

Download the app now

Google Play Store Logo
Apple App Store Logo

The Service Areas

Eine Karte vom Stadtteil Wiesbaden-Biebrich auf der die Bediengebiete des On-Demand-Verkehrs angezeigt werden.

The "WiMobil" operates between the residential areas around the Biebrich Cemetery (see Zone A on the map) and the Biebrich town center or Wiesbaden Ost train station (see Zone B on the map). Journeys are possible between the zones (A and B), as well as within Zone A, provided the distance between the start and destination is at least 500 meters.

Booking Options

Booking via the App

1. Download the App

Download the App OnDemand@RMV and register with your mobile phone number. 
Store a payment method (credit card or PayPal) or select cashless payment in the vehicle.

App User Manual

2. Book Your Ride

Select the time, start, and destination, and book your ride. 
Immediately afterwards, you will receive a confirmation with all important information in the app.

3. Start Your Journey

Go to your selected starting stop. 
You can track exactly when the vehicle arrives in the app. 
Board the vehicle and travel comfortably to your destination.

Download the App Now

Download the OnDemand@RMV app now for iOS or Android, book a trip, and start your journey!

[Translate to English:] Zum Download der App OnDemand@RMV im Apple App Store
[Translate to English:] Zum Download der App OnDemand@RMV im Google Play Store

Image Source: © RMV

Further Booking Options

By Phone

In addition to using the app, you can also book the on-demand service "WiMobil" by phone after prior registration by calling (069) 24 24 80 24.

The one-time registration can be done using the online registration form or at the ESWE Verkehr Mobility Center (Marktstraße 10, 65183 Wiesbaden).  

Registration

Online Booking Portal

In addition to booking via the app or by phone, you can also order the on-demand service "WiMobil" using the online booking portal.

Link to Online Booking Portal

Prices and Payment Method

Ticket Prices

PassengerCost per Trip
 With a valid RMV Ticket*Without a valid RMV Ticket*
Adults0,00 €3,90 €
Children (6-14 years)0,00 €2,20 €
Accompanying Passengers0,00 €0,00 €

These include:

  • Single Tickets (Einzelfahrkarten)
  • Period Tickets (Day Ticket, Weekly Ticket, Monthly Ticket, Annual Ticket) (Zeitkarten)
  • Hessen Senior Ticket (Seniorenticket Hessen)
  • Hessen Student Ticket (Schülerticket Hessen)
  • Hessenticket
  • BahnCard 100
  • Deutschland-Ticket (Germany Ticket)
  • Semester Ticket (Semesterticket)
  • Mobility Tickets for Refugees (Mobilitätstickets für Flüchtlinge)

In addition, the following groups of people receive a discount:

  • Holders of a severe disability pass (Schwerbehindertenausweis)
  • Children between 6 and 14 years of age
  • Police officers of the State of Hesse and Federal Police officers

Children under 6 travel free when accompanied by you.

Passengers accompanying you, as specified during the booking, are carried free of charge in accordance with the current RMV tariff provisions.

All tickets

Important: Please note that tickets valid beyond the on-demand area can only be purchased in the vehicle or via the RMV GO app. For technical reasons, tickets purchased directly via the OnDemand@RMV app are only valid for travel with “WiMobil.” When booking via the OnDemand@RMV app, you must indicate that you already have a ticket. Otherwise, you will be charged twice for the fare.

Payment

With all booking methods, cashless payment is possible in the vehicle, specifically with a credit card, debit card (e.g., Girocard, formerly EC card), or the ESWE Verkehr prepaid payment card.

When booking via the OnDemand@RMV app, payment for the "WiMobil" ride can also be made using the payment method stored in the app—via credit card or PayPal.

You can register here for telephone booking!

Telephone Booking Registration

I hereby register for the telephone booking of the "WiMobil" on-demand shuttle:

Personal Details:
Landline or Mobile Phone Number
(for sending contractually relevant information)
Important Notes:

The email address is only required and used for written notification of changes or additions to the General Terms and Conditions and the Privacy Policy of Rhein-Main-Verkehrsverbundservicegesellschaft mbH (rms GmbH) for On-Demand Transport Services, as well as for sending payment receipts.

Only cashless payments are possible in the vehicles.

The General Terms and Conditions mentioned above also apply to the option of telephone booking for On-Demand Services in the RMV area via the service phone.

Agreement:

I agree to the General Terms and Conditions of Rhein-Main-Verkehrsverbundservicegesellschaft mbH (rms GmbH) for on-demand transport services, the Special Conditions of Carriage and Tariff Regulations for on-demand transport services in the Rhine-Main Transport Association, and the Privacy Policy for the RMV On-Demand Apps in the Rhine-Main Transport Association.

Legal & General Terms

General Terms and Conditions for On-Demand Transport Services | GTC

On-Demand Transport Services | Carriage and Fares

RMV-On-Demand App | Privacy Policy

FAQs

All Information about WiMobil in Biebrich

  • The WiMobil is a flexible transport service in Wiesbaden. It complements public local transport by carrying passengers on demand between the residential areas around the Biebrich Cemetery and the Biebrich town center or the Wiesbaden Ost train station. Trips are booked via the app, online portal, or by phone, and the vehicle picks you up at a desired time at a classic or virtual stop.

  • The WiMobil operates between the residential areas around the Biebrich Cemetery (Zone A) and the Biebrich town center or the Wiesbaden Ost train station (Zone B). Trips are possible between the two zones, as well as within Zone A, provided the distance between the start and destination is at least 500 meters.

  • Trips can be reserved via the OnDemand@RMV-App, the online booking portal, or by phone.

    The online booking portal can be reached at: https://rmv.app.ridewithvia.com/ 

    For telephone bookings, a one-time registration is required. This can be done either via the online form or in person at the Mobilitätszentrale (Mobility Center) Marktstraße 10. 

    The online form can be found here: www.eswe-verkehr.de/wimobil. The registration process will be completed as quickly as possible during service hours. After completing the registration, you will receive a confirmation via email. Afterwards, trips can be booked by providing your first and last name and your Passenger ID via the booking center at +49 69 24 24 80 24 (local telephone rate applies).

  • The WiMobil operating hours are from 7:00 AM to 6:00 PM (07:00–18:00) on Mondays to Fridays, and from 10:00 AM to 4:00 PM (10:00–16:00) on Saturdays, Sundays, and public holidays.

Booking

  • Yes, recurring bookings are possible through all available booking methods.

  • Yes. If you want to use the On-Demand service as a feeder to a bus or train, please indicate during the booking process that you already possess a valid RMV ticket.

    In the vehicle, you can purchase your ticket for the entire route within the RMV area as usual.

  • No, spontaneous boarding without a prior booking is not possible. 
    The On-Demand service operates exclusively on the basis of pre-booked trips.

  • For passengers with a valid RMV ticket, there are no additional costs. Without an RMV ticket, the fare per trip is €3.90 for adults and €2.20 for children (6-14 years). You can bring up to 6 additional people for free per booking.

    Passengers can pay in advance by credit card and PayPal, or in the vehicle by card or ESWE Verkehr prepaid payment card. Please note that for tariff reasons, a ticket purchased via the OnDemand@RMV-App can only be used for the ride on the WiMobil and is not valid beyond that. Please also refer to the answer to the question "How do I enter my valid RMV ticket."

  • Anyone can use the On-Demand services in the RMV area. Children (up to and including 5 years old) must be accompanied by an adult.

  • Yes, you can pre-order your trip up to 7 days in advance using all available booking options.

  • Yes. After you have entered the start and destination, you can specify how many people are traveling with you. A total of up to 6 additional people can be specified as co-passengers.

  • After booking via the app or the online booking portal, you will receive a trip confirmation, which also specifies the start time of the trip and the pick-up stop. Please proceed to the designated pick-up stop at the booked time. You can also view any intermediate changes to the vehicle's arrival time in the app or the online booking portal. When boarding, please state the name under which the booking was made.

    After booking by phone, please proceed to the specified address/pick-up stop. When boarding, please state the name and the Passenger ID under which the booking was made.

  • Yes, you can cancel your booking. Cancellation is possible under "Planned trips" (Geplante Fahrten) in the app and in the online booking portal. The following rules apply:

    - Ad-hoc booking (immediate trip): Free cancellation up to 60 seconds after booking.

    - Advance booking: Free cancellation up to 60 minutes before the planned departure.

    After the deadlines expire, a cancellation fee of 50% of the fare will be charged.

  • Before entering the start and destination addresses, click on the menu button in the top left corner, and navigate via "Passenger settings" (Fahrgasteinstellungen) to the area where you can select your currently valid RMV ticket.

    Please ensure that you are in possession of a valid RMV ticket before starting any journey. Otherwise, a single ticket must be purchased from the driver for the corresponding journey.

Journey Flow

Carriage and Capacity

  • A special use area is available in our vehicles for the transport of passengers in wheelchairs. Please add the "Access to a wheelchair-accessible vehicle" option in the main menu of the app under "Passenger settings" (Fahrgasteinstellungen).

  • The number of seats and the available space vary depending on the vehicle type. Please be sure to specify any special requirements, such as larger luggage, a rollator, or a stroller, during the booking process. Due to space limitations, bicycles or bulky luggage (Sperrgut) cannot be taken in the On-Demand vehicle.

  • You are allowed to take one piece of hand luggage, e.g., a bag or a backpack.

    Please specify larger luggage such as suitcases, rollators, or strollers when booking.

    Unfortunately, you are not allowed to bring bicycles or bulky luggage.

  • As a rule, animals are not allowed in the On-Demand vehicle.

    An exception applies to guide dogs and other necessary assistance animals. Small animals in suitable transport boxes are also permitted—but only if they do not require their own seat and there is enough space in the footwell.

  • No. Unfortunately, due to space limitations, bicycles or bulky luggage cannot be taken in the On-Demand vehicle.

Contact & Service