Easy, paperless and convenient
Would you like to manage your subscriptions in a simple and paperless way? With our subscription online portal, this is now no problem! Order your ticket conveniently online and enjoy local public transport without any additional effort.
This is how it works:
- Register with your e-mail address in the ESWE Verkehr subscription online portal
- Order the ticket you want by the 10th of the previous month
- Receive your ticket conveniently by post as a chip card at home before the starting month.
You can find a quick guide to using the portal here.
Click here to go to our subscription online portal.
Complete control over your ticket
- Uncomplicated uploading of proof of subscription renewal.
- Manage your tickets paperless and independent of opening hours.
- Manage your ticket paperless and independent of opening hours - around the clock!
Register now and order your ticket at aboonline.eswe-verkehr.de/login
Schülerticket Hessen WI15
at the reduced price of 10,00€
- for children and young people from the age of 6 up to and including 17 who are registered in Wiesbaden
- for children/young people aged 6 to 17 with their main place of residence in Wiesbaden whose legal guardians receive social benefits in accordance with SGBII, SGBXII, AsylbLG, WoGG or KiZ.
Cancellation
Would you like to cancel your Ticket? We are very sorry. Use our quick and easy online cancellation form.
Cancellation can be made at any time to the end of a calendar month.
Cancellation can be made in the following ways:
- via our online cancellation form
- by letter to: ESWE Verkehr Mobility Centre, Marktstraße 10, 65183 Wiesbaden
Note: In the event of premature cancellation, i.e. within the contract year, the amount of one monthly instalment (one twelfth of the annual ticket price in the case of a one-off payment) will be charged for each month already used. Including the amount already paid, however, a maximum of the annual price of the student ticket will be paid. If the ticket was paid once in advance, the excess amount paid will be refunded. In the case of a season ticket, there is no additional subsequent charge from the second year of the contract. A direct change to another annual ticket product (Deutschlandticket, SemesterTicket, etc.) is possible at any time at the end of the month without any cost disadvantages.
Online Portal
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What are the advantages of using the subscription online portal?
The ESWE Verkehr subscription online portal offers numerous advantages. You don't have to go to the ticket office, but can save time by ordering and managing your season ticket quickly and easily from home. This enables convenient, paperless processing of all subscription matters.
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Which features does the subscription online portal offer?
ESWE Verkehr's subscription online portal makes it possible to apply for and manage subscriptions conveniently and paperlessly.
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What is the subscription online portal?
ESWE Verkehr's subscription online portal is a digital platform for managing subscriptions.
Student ticket Hesse
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When can ESWE Verkehr issue the school authority confirmation for the Hesse Student Ticket?
Please note that we can only issue the school office confirmation at the beginning of the school year from 1 August.
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Why does the Hessen WI15 student ticket only extend to the age of 18?
Please note that the automatic extension of the Hessen W15 student ticket is only guaranteed up to the age of 18, as the state capital of Wiesbaden supports subsidisation up to this age.
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What proof do I need to provide to get the Hessen WI15 student ticket at the reduced price of €10.00?
If you receive citizen's allowance (SGB II), assistance towards living expenses (SGB XII), benefits under the Asylum Seekers Benefits Act (AsylbLG) or housing benefit (WoGG) for your child, you can order the Hessen WI15 student ticket for just 10 euros per month. Proof in the form of the Hessenpass mobil letter is sufficient. This is valid as authorisation to receive the discount on the purchase. Please submit a copy of this authorisation with your order.
If you receive child supplement (KiZ), the ticket can also be purchased for 10 euros per month. To do this, please contact the family benefits office.
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What proof do I need to submit when ordering the Hessen WI15 student ticket?
When ordering the Hessen WI15 student ticket, you must submit a certificate of registration or an official document showing the child's age and place of residence as proof.
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What proof do I need to submit when ordering the Student Ticket Hesse?
In order to apply for a Student Ticket Hesse, persons up to and including the age of 17 who live in Hesse must present proof of age, such as a child's ID card or birth certificate.
From the age of 18, proof from the school or training centre must be presented.
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How can the student ticket be extended in the Abo online portal?
You do not need to extend the Hessen WI15 student ticket until the age of 18, as this happens automatically. From the age of 18, you can then switch to the regular Schülerticket Hessen.
You can extend the regular Student Ticket Hesse yourself in the online portal. To do this, you must select the ‘Create subscription’ function and place the order again or upload a new valid proof of eligibility under ‘My profile’.
The Student Ticket Hessen WI15 at the reduced price of €10.00 must be applied for each year in the Abo-Online-Portal with valid proof.
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Which versions of the Student Ticket Hesse can be ordered and managed in the Abo-Online-Portal?
- Student ticket Hesse
- Student ticket Hessen WI15
- Student ticket Hessen WI15 at the reduced price of 10,00€
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Student ticket information for Mainz customers
The Hesse Student Ticket can be used by all students and trainees whose place of residence and/or school or place of training is in Hesse. If both your place of residence and your place of school or training are in the Mainz city area, you are unfortunately not eligible for the Hesse Student Ticket. To compensate for this, however, you can also purchase a CleverCard after 1 August 2017. It will continue to be available for you at all ESWE Verkehr and MVG (Mainzer Verkehrsgesellschaft) sales outlets under the same conditions as before.
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What documents are required to purchase the student ticket?
- Persons up to and including the age of 17 who live in Hesse only require proof of age (e.g. child's ID card or birth certificate).
- If the place of residence is not in Hesse, a certificate from the school or training centre in Hesse is required, regardless of the age of the ticket user.
- From the age of 18, proof of age must be provided on the order form by the school or training centre. -
How do I get the Hesse student ticket?
The ticket must be ordered at a sales outlet by the 10th of the previous month at the latest. Order forms can be downloaded here on the website from around the beginning of June
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Is the student ticket transferable and is there a take-home rule?
The Student Ticket Hesse is not transferable and does not entitle the holder to take additional persons with them free of charge.
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How long is the Student Ticket Hesse valid?
The student ticket is valid for one year from the first day of any calendar month. For underage ticket users, i.e. those under the age of 18, the validity of the Schülerticket Hessen is automatically extended by a further year unless the ticket is cancelled by the 10th of the last month of validity at the latest. This subscription function only applies to the ‘direct debit/bank collection’ payment option; however, there is no subscription function for school tickets paid for in cash.
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How much does the Hesse student ticket cost?
- 365 per year for one-off payment in advance
- 372 € per year with monthly direct debit in 12 instalments of €31 each
Anyone who has previously had their travel ticket provided or reimbursed by their school transport provider will also pay nothing for the new school ticket. -
Who can use the student ticket?
All school pupils and trainees who live in Hessen and/or whose school or training centre is in Hessen can use the Hessen school pupil ticket.
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Where is the Hessen student ticket valid?
The ticket is valid throughout Hesse on all modes of transport operated by the three transport associations RMV, NVV and VRN. The ticket is also valid in the city of Mainz, as this forms a joint RMV fare zone with Wiesbaden.
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Which trips are referred to as "school traffic"?
The trips you find here are carried out as school traffic without any restrictions.
Registration and login
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Where can I find instructions for the subscription online portal?
Instructions for the subscription online portal can be found on our homepage at www.eswe-verkehr.de in the respective tickets.
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What is the registration code and where can I find it?
The registration code is a code that is used to link your existing contract to the portal. You will find your registration code in the accompanying letter when you receive your chip card. If you cannot find it, please contact our customer service for assistance.
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How do I register at the online subscription portal?
Registering on the ESWE Verkehr subscription online portal is quick and easy. Visit the portal website and select the option to register. Enter your personal details and create a user account. After completing the registration process, you will receive a confirmation e-mail. Follow the link in this e-mail to activate your account and use the portal.
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Do I have to have an existing subscription to be able to use the subscription online portal?
No, you don't have to have an existing subscription to use the online subscription portal. New customers can also easily order and manage their subscription via the portal.
Tickets
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Which subscriptions can be ordered via the online subscription portal?
You can order the following tickets:
- Deutschlandticket
- Hessenpassmobil
- Student ticket Hessen
- Student ticket Hessen WI15
- Student ticket Hessen WI15 at the reduced price of € 10.00
More tickets will follow
Payment options
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How can I change my IBAN?
If you would like to change your IBAN, please contact our staff by e-mail at jahresabo@eswe-verkehr.de?
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What payment options are available in the online subscription portal?
The only payment option available in the subscription online portal is direct debit.
Support
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How do I deactivate my account?
To deactivate your account, please click on ‘My profile’ and select the ‘Deactivate’ option. Please note that deactivating your account will not affect your current contract.
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The subscription online portal is not working for me. Who can I contact?
You can reach the ESWE Verkehr service hotline from Monday to Friday from 07:00 to 18:00 and on Saturdays from 08:00 to 15:00 by dialling (0611) 450 22-450.
Alternatively, you can contact us by e-mail at kundendialog@eswe-verkehr.de.
Cancellation
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Is there a cancellation period?
Please note that cancellation in the first year of the contract must be made by the 10th of the previous month at the latest. In the event of cancellation in the first year of the contract, an additional charge will be made in accordance with the Common Tariff Regulations of the Transport Associations in Hesse for the Hesse Student Ticket.
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How can I cancel?
Cancellation can be made in the following ways:
- via our online cancellation form
- by e-mail to: jahresabo@eswe-verkehr.de
- by letter to: ESWE Verkehr Mobility Centre, Marktstraße 10, 65183 Wiesbaden