How to reach us

If you require information or would like to send us a message, we will be happy to assist you.
Here you will find answers and contact details. 

Contact options

Online contact form

Do you need our support with a request? Fill in the online contact form.

Learn more

Customer service

You can reach our ESWE Verkehr service hotline Monday to Friday from 7:00 AM to 6:00 PM and on Saturdays from 8:00 AM to 3:00 PM at (0611) 450 22-450.

Outside ESWE Verkehr’s service hours, you can obtain timetable and fare information via the Rhein-Main-Verkehrsverbund hotline. Staff are available 24/7 at (069) 24 24 80 24.

By mail

You can also send us your request by letter:

ESWE Verkehrsgesellschaft mbH
P.O. Box 2369
65013 Wiesbaden

On site

Wiesbaden mobility center

For all questions relating to mobility, visit our mobility centre in the city centre at Marktstraße 10 (bus stop "Dernsches Gelände/Rathaus/Schloßplatz"), 65183 Wiesbaden. Here you will receive personal mobility advice on site. Our complete range of tickets is also available here.

Opening Hours

Mondays to Fridays
8 am to 6 pm

Saturdays
8 am to 3 pm

Sundays and public holidays
closed

Mobility info point at the main station

The Mobility Information Centre at Wiesbaden Central Station offers personal consultation, tickets and up-to-date timetables.

Opening Hours

Mondays to Fridays
7 am to 6 pm

Saturdays, Sundays and public holidays
closed

Mobility info point at Luisenplatz

The Mobility Information Centre at Luisenplatz can provide you with information about timetables and you can purchase tickets or our prepaid card. 

Opening Hours

Mondays to Fridays
7 am to 6 pm

Saturdays, Sundays and public holidays
closed

 

Ticket vending machines

You can discover the locations of our vending machines in the "Netzplan" of ESWE Verkehr. For more information click here.

External sales points

You can discover the locations of our external sales points in the "Netzplan" of ESWE Verkehr. For more information click here.

Lost-and-found

Have you forgotten or lost something in one of our vehicles? Click here to find more information.

Ombudsperson contact details

Die ESWE Verkehrsgesellschaft mbH is introducing an ombudsperson as a preventive measure to protect against legal violations, effective immediately. The ombudsperson is available to employees, suppliers, contractors, and other interested parties for reporting legal violations or breaches of internal company policies. Further information, as well as frequently asked questions about the ombudsperson, can be found here.

For download: Procedure Rules for the Complaints Process (in german)

FAQs

Do you have further questions? We will provide you with the answers.

FAQs