How to reach us

If you require information or would like to send us a message, we will be happy to assist you.
Here you will find answers and contact details. 

Contact options

Contact form

Do you need our support with an issue? Please fill out an online contact form of your choice.

Open contact forms

Phone

You can reach our ESWE Verkehr service phone Monday to Friday from 7:00 AM to 6:00 PM and Saturday from 8:00 AM to 3:00 PM at the number (0611) 450 22-450.

Outside of ESWE Verkehr's service hours, you can get schedule and fare information through the Rhein-Main Transport Association's hotline. Staff are available around the clock at (069) 24 24 80 24.

P.O. Box

You are also welcome to send us your inquiry by letter:

ESWE Verkehrsgesellschaft mbH
P.O. Box 2369
65013 Wiesbaden

On-site consultation

Wiesbaden mobility center

For all questions relating to mobility, visit our mobility centre in the city centre at Marktstraße 10 (bus stop "Dernsches Gelände/Rathaus/Schloßplatz"), 65183 Wiesbaden. Here you will receive personal mobility advice on site. Our complete range of tickets is also available here.

Opening Hours

Mondays to Fridays
8 am to 6 pm

Saturdays
8 am to 3 pm

Sundays and public holidays
closed

Mobility info point at the main station

The Mobility Information Centre at Wiesbaden Central Station offers personal consultation, tickets and up-to-date timetables.

Opening Hours

Mondays to Fridays
7 am to 6 pm

Saturdays, Sundays and public holidays
closed

Mobility info point at Luisenplatz

The Mobility Information Centre at Luisenplatz can provide you with information about timetables and you can purchase tickets or our prepaid card. 

Opening Hours

Mondays to Fridays
7 am to 6 pm

Saturdays, Sundays and public holidays
closed

 

Teilnahme am Schlichtungsverfahren

Wir beteiligen uns am Schlichtungsverfahren der Schlichtungsstelle Reise & Verkehr e.V. 
Sollten Sie mit unserer Entscheidung hinsichtlich Ihres Anliegens nicht zufrieden sein, können Sie Ihr Anliegen unabhängig prüfen lassen. 
Schlichtungsanträge können direkt online über die Webseite der Schlichtungsstelle gestellt werden: 

Schlichtungsstelle Reise & Verkehr e.V. 
Fasanenstraße 81, 10623 Berlin 
https://schlichtung-reise-und-verkehr.de 

Ticket vending machines

You can discover the locations of our vending machines in the "Netzplan" of ESWE Verkehr. For more information click here.

External sales points

You can discover the locations of our external sales points in the "Netzplan" of ESWE Verkehr. For more information click here.

Lost-and-found

Have you forgotten or lost something in one of our vehicles? Click here to find more information.

Our main locations

Omnibusbetriebshof (OBH)

The location "OBH" at Gartenfeldstraße 18 is a 24/7 active workplace with workshops, charging infrastructure for battery buses, a traffic control center, and various business areas such as bus operations, technology, and personnel.

Wilhelmstraße 7

The location at Wilhelmstraße 7 includes offices for finance and accounting, purchasing and marketing, as well as training rooms.

Ombudsperson contact details

The ESWE Verkehrsgesellschaft mbH is introducing an ombudsperson as a preventive measure to protect against legal violations, effective immediately. The ombudsperson is available to employees, suppliers, contractors, and other interested parties for reporting legal violations or breaches of internal company policies. Further information, as well as frequently asked questions about the ombudsperson, can be found here.

For download: Procedure Rules for the Complaints Process (in german)

FAQs

Do you have further questions? We will provide you with the answers.

FAQs