Important Information about the ESWE Verkehr Ticket App

On December 15, 2025, ESWE Verkehr will release the next App-Update.

Our App for Your Ticket

Appsolutely easy on the go – your tickets always with you.

With the ESWE Verkehr Tickets app, you have your tickets ready anytime – whether it’s the Germany Ticket, a single ride, or a day pass. Download the app now, register, buy your ticket – and off you go!

Discover the ESWE Verkehr Tickets App now:

  • Buy the Deutschland-Ticket, single and day tickets digitally
  • Search connections between stops or addresses
  • Access your tickets anytime – even without an internet connection
  • Manage your subscriptions and profile directly in the app
App Logo von ESWE Verkehr

Download the app now

Download the ESWE Verkehr Tickets App now for iOS or Android – your digital companion for local public transport.

Zum Download der ESWE Verkehr Tickets-App im Apple App Store
[Translate to English:] Zum Download der ESWE Verkehr Tickets-App im Google Play Store

All Available Tickets in the App

Frau mit Smartphone vor der Mobilitätszentrale von ESWE Verkehr

Deutschland-Ticket

  • available as a monthly cancellable subscription.
  • valid on all local trains, buses, and trams in Wiesbaden and throughout Germany, as well as in 2nd class on regional trains.

Learn more

Dunkelhaariger Mann im Anzug steht lächelnd im Bus, mit Aktentasche unter dem Arm und Handy in der Hand – Symbolbild für das Deutschlandticket JobTicket von ESWE Verkehr.

JobTicket Deutschlandticket

  • discounted and subsidised Deutschland-Ticket for company employees
  • is valid on all local trains, buses and trams in Wiesbaden and throughout Germany, as well as in 2nd class on regional trains

Learn more

Mann steht lächelnd im Bus und schaut auf sein Handy – Einzelfahrt Ticket bei ESWE Verkehr.

Single tickets

  • one person, one ticket, one journey
  • only for immediate change of train allowed

Learn more

Blonde Frau steht lächelnd im ESWE Verkehr Bus – Tageskarte.

Day pass

  • unlimited travel on public transport within RMV fare zone 13 (Mainz/Wiesbaden)
  • available in the app for immediate travel only; advance purchase possible at ticket machines or our sales outlets

Learn more

Your Payment Options

PayPal

PayPal is a secure and easy payment method that allows for fast online transactions. Users can pay with their email address and password, keeping their bank details protected throughout the process.

Credit Card (VISA or MasterCard)

With your credit card (VISA or MasterCard), you can pay conveniently and directly. The payment is processed automatically, and your transaction is completed instantly.

Alternative Payment Methods

You can also purchase the Deutschland-Ticket at our sales points or online through our Abo-Online-Portal, and receive it on a chip card. The SEPA mandate must be submitted by the 10th of the month before.

Questions or issues with the app? Contact us now.

ESWE Verkehr tickets app

I have read and accepted the information on data protection (in german). The data that we collect in the contact form will only be processed and used to process your request. For this purpose, the data must be stored on our server and in your mailbox until your request has been completed. The data will not be passed on to third parties without your consent. The use of the contact form and the entry of your data is voluntary. Alternatively, you can contact us by telephone.

Legal information (in German)

ESWE Verkehr I AGB

ESWE Verkehr I Datenschutzerklärung

 

FAQs

App update

  • Please update the app once the new version is released to continue accessing your subscription. After updating, you’ll need to sign in again once.
    Not installing the update will not automatically cancel your subscription. If you wish to cancel, you can do so directly within the app.

  • Please reset your password by tapping “Forgot password?” on the app’s login screen.
    After resetting your password, reopen the app and sign in using your email address and the new password.

Registration

Ticket purchase

  • The number shows how many seconds have passed since the purchase. After 120 seconds, it disappears automatically. However, your ticket is valid immediately — even while the countdown is running.
    Important: The ticket must be purchased before starting your journey.

  • The Deutschland-Ticket can be purchased in advance and will be automatically activated on your selected start date.
    Single and day tickets, however, are only valid for immediate travel – their validity begins as soon as they are purchased.

  • Short-distance tickets are currently not available in the app. For short trips of up to three stops (max. 2 km), only day passes are shown in the journey planner. Short-distance tickets are still available at our ticket machines or directly from the bus driver.

  • No. Single and day tickets are automatically validated at the time of purchase and are immediately valid – they can only be used for immediate travel.

  • Deutschland-Tickets are automatically activated on the selected start date. Until then, they will appear in “My Tickets” as a greyed-out pre-order.
    Single and day tickets are activated immediately after purchase and will appear in “My Tickets” right away.

  • Your Deutschland-Ticket will appear in the app in good time before the new month begins – usually a few days before the end of the current month. It will be available under “My Tickets” no later than the 1st of the month.

  • A weak or unstable internet connection can delay the ticket transfer. Please make sure you have a stable connection during the purchase process.
    If your ticket doesn’t appear after purchase:

    • Refresh the page.
    • If it still doesn’t show up, log out of the app and log back in.

  • You can request your invoices for ticket purchases through your profile under the “Ticket Purchases” menu.
    The invoice will then be automatically sent as a PDF to your registered email address.

  • Yes. In the ESWE-Tickets app, you can purchase tickets for fellow travelers, including Deutschland-Tickets. You must enter the names of the passengers during the purchase process; changes afterward are not possible.

  • In addition to the Deutschland-Ticket and the Deutschland Jobticket, our app allows you to purchase the following tickets for RMV fare zone 13 (Mainz/Wiesbaden):

    • Single ticket (adults & children)
    • Day ticket (adults & children)

  • Single and day tickets can only be purchased after first checking a connection.
    Select your desired route, tap on “Buy ticket,” and then choose the appropriate ticket.

  • Unfortunately, mobile phone tickets cannot be exchanged. However, you can cancel them under the menu item ‘Orders’ (you can find this by clicking on the first letter of your first name in the top right-hand corner) before the first day of validity or cancel your subscription by the 10th of the month to the end of the month in question.

    Cancellation can be made in the following ways:

    • via our online form
    • by e-mail to: jahresabo@eswe-verkehr.de
    • by letter to: ESWE Verkehr mobility centre, Marktstraße 10, 65183 Wiesbaden
    • in the ESWE Verkehr ticket app (if the Deutschlandticket/job ticket was purchased as a mobile phone ticket)

Payment

Route finder

Ticket validation

  • Your tickets are stored in the ESWE Tickets app and can be shown even without mobile network reception.
    We recommend opening the app once before your journey while connected to the internet, so all necessary data is loaded.
    You can find your purchased tickets under “My Tickets.” Tap on an active ticket to open the control view.

  • If you are unable to show your mobile ticket during an inspection, it is considered traveling without a valid ticket. In this case, you will have to pay a higher fare penalty.
    According to the terms of carriage, you must have a valid ticket before starting your journey and be able to present it at any time during an inspection.

Jobticket-Deutschland (Job Ticket)

  • You will receive a personal voucher code from your employer. This code allows you to purchase the Jobticket Deutschland directly in the app.
    Here’s how it works:

    1. Start the purchase process in the app and select “Jobticket Deutschland.”
    2. Choose the desired start date for the ticket’s validity.
    3. Enter your voucher code.
    4. After a successful purchase, your Jobticket will appear under “My Tickets"