10-euro version of the Hessen WI15

Student Ticket Hesse WI15

• What happens to my current chip card if the contract for my Schülerticket Hessen WI15 is automatically extended?

  Before the renewal, you will receive a new chip card by post to the address we have on file.

• Is the Hessen WI15 student ticket automatically extended after one year?

  Yes, from August 1, 2024, the Hessen WI15 student ticket will be automatically extended for 15 euros per month until the child reaches the age of 18. Our existing customers will be informed promptly via an information letter.

  The Schülerticket Hessen WI15 at the reduced price of €10.00 ends automatically after a contract period of 12 months.

  If you continue to receive citizen's allowance (SGB II), assistance towards living expenses (SGB XII), benefits under the Asylum Seekers Benefits Act (AsylbLG) or housing benefit (WoGG) for your child, you can extend the Hessen WI15 student ticket at the reduced price of €10.00. Proof in the form of the Hessenpass mobil letter is sufficient. This is valid as authorization to receive the reduction on purchase. Please submit a copy of this entitlement with your order.

  If you receive child supplement (KiZ), the ticket can also be purchased for €10.00 per month. Please contact the family benefits office for this.

• Who can I contact if I have further questions?

  You can reach the ESWE Verkehr service hotline from Monday to Friday from 07:00 to 18:00 and on Saturdays from 08:00 to 15:00 by calling (0611) 450 22-450.

  You can reach the customer hotline of Mainzer Mobilität Monday to Friday from 07:00 to 18:00 on (06131) 12-77 77.

  You can also visit us on site. 

• How can I cancel the Hessen WI15 student ticket?

  Please note that notice of termination in the first year of the contract must be given by the 10th of the previous month at the latest. If the contract is terminated in the first year of the contract, an additional charge will be levied in accordance with the Joint Tariff Regulations of the Transport Associations in Hesse for the Hesse School Ticket.

  This means that in the event of premature termination in the first year of the contract, additional charges must be borne solely by the customer. No subsidy from the City of Wiesbaden applies here.

  Here is an example calculation:

  Cancellation after 3 months: €31.00 x 3 months = €93.00 additional charge

  Cancellation after 10 months: € 31.00 x 2 months up to the full contract year = € 62.00

  From the second year of the contract, there is no additional charge. The contract can then be terminated at any time at the end of a calendar month. 
   

  Notice of termination can be given in the following ways:

  • via our online cancellation form
  • by e-mail to: jahresabo@eswe-verkehr.de
  • by letter to: ESWE Verkehr Mobility Center, Marktstraße 10, 65183 Wiesbaden

• What happens when my child turns 18?

  When your child turns 18, the state capital of Wiesbaden can no longer subsidise the ticket. Authorisation to use the Schülerticket Hessen WI15 ends on the 18th birthday. As with the Schülerticket Hessen, the Schülerticket Hessen WI15 can continue to be used until the end of the current contract.

  If a change to the Schülerticket Hessen WI15 is desired after the Schülerticket Hessen, a new order form must be completed and the required school or training certificate submitted by the 10th of the last month of validity at the latest.

• Why is the Hessen WI15 student ticket only available as a subscription?

  The amount for the Hessen WI15 student's ticket is debited monthly by direct debit, for which account details are required.

  The Hessen WI15 student's ticket cannot be purchased anonymously in cash sales. Personalised proof is required so that the mobility service providers can settle the subsidy amount with the state capital of Wiesbaden. This is archived. This is only possible if the amount for the Hessen WI15 student ticket can be debited monthly.

• How do I get the Hessen WI15 student ticket for €10 per month?

  If you receive citizen's allowance (SGB II), assistance towards living expenses (SGB XII), benefits under the Asylum Seekers Benefits Act (AsylbLG) or housing benefit (WoGG) for your child, you can order the Hessen WI15 student ticket for just 10 euros per month. Proof in the form of the Hessenpass mobil letter is sufficient. This is valid as authorisation to receive the discount on the purchase. Please submit a copy of this authorisation with your order.

  If you receive child supplement (KiZ), the ticket can also be purchased for 10 euros per month. To do this, please contact the family benefits office.

• In what form is the Hessen WI15 student ticket issued?

  The Hessen WI15 student ticket is issued on a chip card (eTicket) on which the electronic ticket is stored. The ticket as well as the name (masked) and date of birth (month, year) and the gender of the user are stored exclusively electronically on the chip card. A chip card alone without the electronic ticket does not authorise the user to travel.

  In the event of a ticket inspection, the user is recommended to always have a photo ID with him/her, e.g. an identity card or health insurance card.

• What do I do if the school authority covers the costs?

  Order your Hessen WI 15 schoolchildren's ticket from ESWE Verkehr or Mainzer Mobilität or, as with the question ‘What do I do with my existing Hessen schoolchildren's ticket?’, please submit a change request.

  If you are entitled to have the costs covered, parents are obliged to submit a current proof of purchase for each school year. You can obtain this proof on request from your transport provider.

  You will then be reimbursed up to €180 once a year at the end of the school year.

• What do I do with my existing student ticket for Hesse?

  To enable your child to use the subsidised student ticket Hessen WI15, please complete the order form Bestellschein für das Schülerticket Hessen WI15. Please tick ‘Change request’ on the order form. The mobility service provider will then know that the old Student Ticket Hesse is to be exchanged for the Student Ticket Hesse WI15.

  The chip card can still be used. As soon as you have received confirmation of the change, the new ticket can be loaded onto the chip card. To do this, simply place the chip card on the field with the eTicket symbol (blue) at the ticket machine and the data will be updated on the chip card. Alternatively, you can also go to the service centres of your mobility service provider.

  If you have purchased the Hesse schoolchildren's ticket from another company (e.g. RMV, DB), you must cancel it yourself by the 10th of the previous month. At the same time, you can order the new Hessen WI15 student ticket from ESWE Verkehr or Mainzer Mobilität.

  If you have purchased the Hesse schoolchildren's ticket in cash, you must visit the issuing transport company in person. There you can return the existing Student Ticket Hesse. You can order the new Hessen WI15 student ticket from ESWE Verkehr or Mainzer Mobilität.

• How do I get the Hessen WI15 student ticket?

  You can easily order the Hessen WI15 student ticket online and paperless via our ‘Abo-Online’ service. Register for the service and order the Hessen WI15 student's ticket in the ESWE Verkehr customer portal. Click here to register in the Abo Online portal.
  Alternatively, you can complete the order form in paper form and submit it by post to the offices listed below or hand it in personally.

  The order form must be submitted for all order channels by the 10th of the month before the desired contract start date.

  By mail

  ESWE Verkehrsgesellschaft mbH
  P.O. Box 2369
  65013 Wiesbaden

  In person

  ESWE Verkehr mobility centre
  Marktstraße 10, 65183 Wiesbaden
  Bus stop ‘Dernsches Gelände/Rathaus/Schloßplatz’

  Opening hours

  Mondays to Fridays: 8:00 to 18:00
  Saturdays: 8:00 a.m. to 3:00 p.m.

  Mobility information from ESWE Verkehr at Luisenplatz and the main railway station

  Bus stop ‘Hauptbahnhof’, bus platform A
  Bus stop ‘Luisenplatz’, bus platform B

  Opening hours

  Mondays to Fridays: 7:00 to 18:00

• Where is the Hessen WI15 student ticket valid?

  The Hessen WI15 student ticket is valid throughout Hessen on all means of transport operated by the three Hessian transport associations RMV, NVV and VRN, i.e. on buses, suburban trains, trams, underground trains and regional trains.

  The night bus and express bus routes may also be used.

  The Hessen WI15 student ticket entitles the holder to travel throughout Hessen and in Mainz.

  The ticket is not valid in 1st class or on long-distance trains such as IC, EC and ICE. It is also not possible to purchase IC surcharge tickets.

  The free carriage of additional persons is excluded.

• What is the difference between the Student Ticket Hesse and the Student Ticket Hesse WI15?

  Children aged 6 to 17 can apply for the Hessen WI15 schoolchildren's ticket if their main residence is in Wiesbaden. The ticket is sold exclusively by ESWE Verkehr and Mainzer Mobilität and costs 15 euros per month or 10 euros (by direct debit) instead of the 31 euros (by direct debit) for the Hessen schoolchildren's ticket.

  The Hessen WI15 student ticket is cheaper as it is subsidised by the state capital of Wiesbaden.

• What proof do I need to submit when ordering the Hessen WI15 student ticket?

  When ordering the Hessen WI15 student ticket, you must submit a certificate of registration or an official document showing the child's age and place of residence as proof.